Refund Policy
Last updated: 6 September 2026
We want you to be confident buying ZenGrid. This policy explains when a paid plan can be refunded.
1. 14-day refund
If ZenGrid does not work for you, request a full refund within 14 days of your initial purchase and we will cancel the license and refund the payment. Just email hello@zengrid.dev from the address on your order.
2. Renewals
Annual renewals are not automatically refundable. To avoid a renewal charge, cancel before the renewal date through the Polar customer portal. If a renewal caught you by surprise, contact us within 14 days and we will review it in good faith.
3. How refunds are issued
Refunds are processed by Polar, our Merchant of Record, back to your original payment method. A refund terminates the license rights, updates, and support associated with the refunded purchase. You must stop using the refunded Software and remove its key and copies unless a separate valid license permits use or applicable law requires otherwise. ZenGrid keys work offline and cannot be remotely disabled; we do not claim that a refund technically revokes an already-issued key.
4. Enterprise
Enterprise agreements are governed by the refund and cancellation terms in your order rather than this policy.
5. Contact
Questions about a charge or refund? Email hello@zengrid.dev and we’ll help.